HOW TO INITIATE A RETURN REQUEST FOR OFF TREND CLOTHING:
Please make sure you have the following information mentioned in the email – Order Number / Email ID / Please do not accept any order if the seal is broken/unsealed at the time of delivery as such orders will not be accepted if returned
Mention Product name / Pickup address/ Contact number.
Our team will get back to you within the next 24-48 business hours.
Returned items must be unused and unwashed for hygiene reasons, and return with original packaging and tags in place. Items without tags will not be accepted.
In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.
If you paid via net banking, the amount will be directly credited to the same bank account.
If you have paid through Cash on Delivery (COD), the amount would be refunded to the Bank account of the Buyer within 7-10 business days once we receive the returned/exchanged item.